How do I return an item?
If you are not completely satisfied with your purchase from Willy’s Rocket Shop, you may return it for an exchange or refund within 30 days of purchase. When possible, please return your purchase in its original packaging.
To ensure proper handling of your return, please call our customer service center at (844) 815-8622 or send an email to firstname.lastname@example.org to obtain a Return Authorization (RA) number.
We cannot accept returns if a Return Authorization number is not obtained.
Please send all returns/exchanges to the following address:
Willy’s Rocket Shop
30999 Industrial Road
Livonia, MI 48150
Attn: Returns Department, (RA#)
** Return shipping is at your expense unless an error occurred with your order or the product is defective. It is suggested to use a traceable method of shipping when returning your item(s) as we are not liable for lost or damaged packages